Refund policy

RETURN AND REFUND POLICY

Last updated: July 7, 2026

Thank you for shopping at Elunavro. We want you to be satisfied with your purchase. Please review our return and refund policy carefully.

30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• In the same condition in which you received it
• Unworn or unused
• With original tags, if applicable
• In its original packaging
• Accompanied by a receipt or proof of purchase

To start a return, please contact us at:

MoredockChang9808@hotmail.com

Please do not return any product before contacting us and receiving return instructions. Items sent back without prior authorization may not be accepted.

RETURN SHIPPING

After your return request is reviewed and approved, we will provide return instructions and the applicable return address.

Unless the product is defective, damaged, or incorrect due to our error, the customer may be responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law or the return is caused by an error on our part.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your item is damaged, defective, or different from the product you ordered, please contact us as soon as possible at MoredockChang9808@hotmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs or videos showing the problem

We will review the information and provide an appropriate solution, which may include replacement, refund, or other reasonable assistance.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Personalized or custom-made products
• Perishable products
• Products that have been used, worn, washed, damaged, or altered after delivery
• Personal care products that have been opened or used
• Gift cards
• Clearance or final-sale items where clearly stated before purchase

Please contact us before purchasing if you have questions about whether a particular product is eligible for return.

EXCHANGES

To request an exchange, please contact us at MoredockChang9808@hotmail.com.

Once your request is reviewed, we will provide instructions based on product availability and the circumstances of your request.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or modify an order, please contact us as soon as possible at MoredockChang9808@hotmail.com.

We will make reasonable efforts to assist you. However, once an order has entered processing or has been shipped, we may not be able to cancel or modify it.

CONTACT US

For questions regarding returns, exchanges, or refunds, please contact:

Elunavro
Email: MoredockChang9808@hotmail.com
Address: 5636 LEMONWOOD DRIVE
Store:elunavro.com